1. Who We Are
HireNocoPro is operated by PEL Marketing Ltd ("we", "us", "our"), a company registered in the United Kingdom. Our registered address is [Business Address — to be added]. You can contact our data protection lead at legal@hirenocopro.com.
2. Information We Collect
Information you provide to us:
- Name and email address (when you create a builder listing or contact us)
- Profile information (tools, skills, hourly rate, location, portfolio links)
- Communications you send us
- Payment information (processed by our payment provider — we don't store card details)
Information collected automatically:
- IP address and approximate location
- Browser type, device type and operating system
- Pages visited, time on site, referring URL
- Cookies and similar technologies (see our Cookie Notice)
3. How We Use Your Information
We use your data to:
- Operate and improve the HireNocoPro directory
- Display your listing publicly (only data you choose to share)
- Respond to enquiries and provide customer support
- Send transactional emails (account updates, security alerts)
- Send marketing emails — only with your consent (you can unsubscribe any time)
- Detect, prevent and address fraud or abuse
- Comply with legal obligations
4. Legal Bases (UK & EU GDPR)
We process your data under these lawful bases:
- Contract: to provide the services you signed up for
- Legitimate interests: to operate, secure and improve our platform
- Consent: for marketing communications and non-essential cookies
- Legal obligation: to comply with UK and EU laws
5. Sharing Your Information
We do not sell your personal data. Ever. We share data only in these limited cases:
- Service providers who help us operate (e.g. hosting, email, analytics) — under strict data processing agreements
- Legal authorities if legally required (court order, criminal investigation)
- Business transfers in case of merger, acquisition or asset sale (we'll notify you in advance)
6. International Transfers
Some of our service providers (e.g. analytics) are based in the US. We use approved transfer mechanisms (such as Standard Contractual Clauses) to ensure your data is protected to UK/EU GDPR standards.
7. Your Rights
UK & EU residents (GDPR):
- Right of access — request a copy of your data
- Right to rectification — correct inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to lodge a complaint with the ICO (ico.org.uk)
California residents (CCPA/CPRA):
- Right to know what data we collect
- Right to delete your personal information
- Right to opt out of sale (we never sell)
- Right to non-discrimination
To exercise any of these rights, email legal@hirenocopro.com. We respond within 30 days.
8. Data Retention
We keep your data only as long as needed:
- Active listings: until you delete your profile or request removal
- Account data after deletion: 30 days, then permanently erased
- Tax/financial records: 6 years (UK legal requirement)
- Anonymised analytics: indefinitely (no longer personal data)
9. Security
We use industry-standard security measures including HTTPS encryption, hashed passwords, secure hosting and access controls. No system is 100% secure — but we work hard to protect your data.
10. Children's Privacy
HireNocoPro is not intended for users under 16. We do not knowingly collect data from children. If you believe a child has provided us data, contact us immediately.
11. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated by email or a prominent notice on our site. The "Last updated" date at the top reflects the most recent version.
12. Contact Us
Questions about privacy? Email legal@hirenocopro.com or write to:
PEL Marketing Ltd
[Business Address]
United Kingdom